We at Truckworkz Canada feel that every customers needs are unique, and with over 25 years of experience in the automotive aftermarket business we are highly qualified to serve all our customers in a professional and satisfying manner.
We're confident that when customers place an order with us, they will be satisfied with the quality of our products. However, if a customer is not satisfied with a certain product that falls under our return policy, they may return it with ease (please see our return policy for further details).
Truckworkz Canada offers free shipping for most of our products. There are no additional fees whatsoever for any of the products marked with a "Free Shipping" label as shown on the "Select Shipping Destination" dropdown. However, for oversize items or for shipments to certain remote locations that our shipping courier does not have easy access to, we may charge an additional fee. Please note that signature is required for delivery.
For products that fall under the "Free Shipping" label, Truckworkz.ca is essentially paying for the shipping cost. In the event of a return the customer will be responsible for the shipping fees back to Truckworkz.ca and will be reimbursed the difference between the product price and the original shipping fee which was incurred. Please understand that free shipping is a cost that is incurred as a gesture to help customers save. However, if customers receive a wrong or defective item they will be reimbursed the entire amount.
All products shipped from us are fully insured at NO extra cost to customers. This is just another way to ensure our customers are completely satisfied!
Most of our products cannot be shipped to a P.O Box. We deal with each order on a case by case basis. In the event that customers only have a P.O Box address there are solutions such as shipping to the nearest shipping courier station or an alternative address. Please give us a call for more information, as each situation varies.
Total Delivery Time = Processing Time + Shipping Time
Honesty is the best policy, and we always strive to be as straightforward as possible. Typically after a product is purchased, it takes 7-10 business days for customers to receive it (Canada-wide). However, some special order products may require additional processing days plus 2-3 weeks shipping period (shipment may take longer if being shipped to a remote area). Please contact us regarding any questions at firstname.lastname@example.org.
Estimated Shipping Date
The estimated shipping date is calculated by estimating the time we obtain and package your products and adding that to the average courier speed based on shipping destination. During holiday seasons, please allow an extra 3-5 business days on top of the estimated shipping date due to the volume of orders being processed. Orders may arrive slightly earlier or slightly later than the estimated shipping date.
We have a 30-day return policy upon receipt as long as the product is not used, damaged or altered in any form. Mounted wheels can not be returned/exchanged under any circumstance. We can not guarantee the fitment of wheels if the vehicle is lifted or lowered due to unforeseen variables. Customers only pay for the return shipping cost of the item and the cost of shipping we incurred when sending out the item initially. Unlike some other companies, we do not charge customers a restocking fee, with the exception of a select few brands. The exceptions include rims, and any oversize item which have a 20% restocking fee,
Customers may contact us should they choose to return or exchange merchandise. This will prevent confusion and allow us to make arrangements for the merchandise to be returned. Returned merchandise must include all original packaging, paperwork, and must be packaged properly to avoid shipping damages. If the customer requests an order be re-shipped, the additional freight and handling charges will be the responsibility of the customer. In addition, all shipping costs related to a return are the responsibility of the consumer. Returned merchandise that does not arrive in appropriate condition will not be refunded in full or at all. Customers should be sure they truly want something before placing an order.
Damaged, Defective, and Incorrect Products
We all know that accidents happen from time to time. Not to worry, all shipments are fully insured at no extra cost. If a product arrives defective, damaged, or simply incorrect, please contact our customer service dept at email@example.com. They should fully inspect the product and if the product is damaged or faulty in any way they should not attempt to use or install the part! We are not responsible for any installation fees customers incur under any circumstances.
Since every situation is different our team will assess each situation and will find a unique solution that will completely satisfy the needs of our customers. This may include a refund or replacement of the order depending on the customer's preference. Images of the damaged or defective product may be requested. Please forward images of such products to firstname.lastname@example.org and include your name and order number in the heading of the email.
Please note that it is the customer's responsibility to select the correct year/make/model when ordering a vehicle-specific product. If the customer selects the wrong year/make/model, they can always return the product within 30 days but they will be charged the initial shipping fee we paid to get the product to them plus the return shipping fee. Also, please be advised that items marked as "universal fit" do not necessarily fit every vehicle. It is solely the customer's responsibility to ensure that any items marked as "universal fit" actually fit their vehicle. If customers order a universal product that doesn't fit their vehicle (without confirming fitment with us), they may return it within 30 days but will be charged the initial shipping fee we paid to get the product to them plus the return shipping fee. On the other hand Truckworkz Canada will take full responsibility for any incorrect information on the website regarding vehicle-specific fitment and replace the item free of charge.
On rare occasions, erroneous price or availability listings may appear on our website or independently operated affiliate sites. While we apologize for the inconvenience such an error may cause, Truckworkz.ca reserves the right to correct inaccuracies at any time, with or without notice, and update any related orders.
Please be advised that when customers place an order, the credit card they provide will be charged immediately and not when the order is shipped out. This is because many of our products are build-to-order and therefore we need to receive payment in order to prevent loss from an order cancellation mid-build.
Certain products have recyclable components and it is common for core charges, or core prices, to be applied to these items by the manufacturer. Core charges are deposited at the time of purchase and fully refunded once the recyclable part is returned. Please keep in mind that core charges are included as a part of the shipping costs on the checkout page and will be fully refunded, tax charge inclusive, as soon as the recyclable part is returned. For specific brands, it is the customer's responsibility to send back the core part to the manufacturer, and the manufacturer will send the customer a check in return.
Certain manufacturers stipulate a Minimum Advertised Pricing policy. This prevents us from pricing these products any lower than what you see on the website. If we were to discount these products, our customers would no longer be protected by the manufacturer's warranty on these products. We would also lose our status as authorized retailers. If you see a MAP product advertised for lower on another website, that retailer is not authorized to sell that product and you will not receive the manufacturer's warranty when you purchase from them.
Almost all of the products Truckworkz.ca sells are manufactured in the United States. Because we are so reliant on US manufacturers, we are also vulnerable to fluctuations in the currency exchange rate. This is why you will sometimes see sudden changes in price on the website.
Due to the volatility of the Canadian dollar, we might not be able to update all prices right away. When this happens, we may need to charge you additional money in order to complete an order that you placed (otherwise, we will be losing money on the order). The additional charges will only cover the cost of the product (we will not be making a profit on the sale). If you do not wish to pay the differences, we can cancel the order with no questions asked. You will be refunded to your original method of payment.
Keep in mind that despite the currency fluctuations, you are still paying a lower price than if you order directly from the US.
In the event you the “consumer” see’s a lower price on a competing website please contact Truckworkz Canada to request a match or beat price. Processing customer orders at the lower match price is done at the discretion of Truckworkz.ca and is subject to evaluation using the terms and conditions below. Any price being matched must factor in both the item price and any shipping and handling fees. The retailer being matched with must be an authorized retailer. We will not price match with unauthorized retailers (since we have no way to verify their credibility) nor wholesalers. We will not match rebate and liquidation prices as well as auction and marketplace sites (such as EBay, Amazon, Craigslists, Kijiji, etc.). We also cannot match coupons, promotional offers, employee discounts and membership club stores. Price match discounts cannot be combined with Truckworkz.ca promotional offers. We cannot price match items that are protected by a minimum advertised pricing policy (doing so would violate your warranty and result in us losing our authorized retailer status). We also reserve the right to not perform a price match against any erroneous price listing. Please note that as a Canadian retailer we only price match the final price against other Canadian retailers and the product being price matched must be in stock with the competing Canadian business. This is due to ambiguous customs, duties, shipping, and currency conversion fees that cannot be accounted for properly when evaluating an American website.
Under some unique circumstances, customer orders can qualify as a "special order". A product may be rare or unique and therefore we may not have it in stock at the time of ordering. Regardless, shipping is still absolutely free. When an order qualifies as a "special order", we contact the manufacturer directly and request the desired product. As we ship from several warehouses and distribution centers across the country, it is not possible for us to display our live inventory.
For this reason, customers may not know if the order is a "special order" right away. Nevertheless, we always inform customers when their order qualifies as a "special order" before the order is placed and any payment is processed. The time it takes to deliver the product to the customer depends on the time it takes the manufacturer to build the product and send it to us (the customer will usually see the product at their door within 10-15 business days, but that may not always be the case). We try our very best to keep the customers updated throughout the entire process right up to the moment when the product is delivered to the customer. If the customer changes their mind and wishes to return the product, we will be unable to provide a refund as the product was not part of our initial inventory and had to be specially requested from the manufacturer. However, if a product arrives damaged, defective or does not fit the customer's vehicle (and we said it would), we will replace the product with an equivalent product without any additional costs. If an equivalent product does not exist, we will refund the purchase.
Some orders over $3500 cannot be fulfilled via credit card. If your order is over $3500 and cannot be fulfilled via credit card, one of our representatives will contact you to arrange an alternative payment method. Please note that return policies for such orders may differ from our standard return policies (the representative will confirm the details with you if applicable).
Please note that product images do not always reflect the products included in the order as some product images are generic images provided by the manufacturer. Customers must ensure that the part they want is correct by referencing the part number. If customers order a product that doesn't look like what they expected, they may return the product within 30 days but will be charged the initial shipping fee that we paid to get the product to them plus the return shipping cost.
Only one coupon code may be applied to an order.
Customers are not charged customs or duties for any products. Canadian customers may be required to pay Canadian taxes on selective products available on the Truckworkz.ca website. Once an item is processed through checkout, applicable tax rates are calculated according to the province inputted in the province field.
Canadian Tax Chart Rate
Nova Scotia 15%
New Brunswick 15%
All Others 5%
Any information obtained from customers in the process of fulfilling orders will not be shared with any 3rd parties.
Truckworkz Canada guarantees that all transactions placed on the website will be secured by a SSL certificate as it is committed to keep customers information confidential and secure.
All products sold by Truckworkz.ca are sold as is to the customer. Truckworkz.ca does NOT offer warranties on any of the products sold. Every product is protected by a standard manufacturer's warranty instead. Truckworkz.ca will be happy to put you in contact with any manufacturer. Please be advised that any damages done or modifcations made to the product will void the warranty. Truckworkz.ca is not liable for any labour charges incurred by the customer in any event.
Truckworkz.ca is not liable for any damages or injuries resulting from using or installing the products purchased from our website. Due to strict government regulations, some products that we sell are not approved for street/highway use. These items can only be used at the track or off-road. Removal of reinforcements, bumpers, turn signals, and other safety equipment on the vehicle is at the customer's discretion. Truckworkz.ca will not be responsible for the customer's actions.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Truckworkz.ca and protected by Canadian and international copyright laws. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.